• COMFORT-ORIENTED DESIGN: Experience alignment bliss with HealthSense’s ergonomically crafted design that supports cervical and lumbar regions while promoting better posture and spinal alignment.
• ENHANCED BLOOD CIRCULATION: The contoured shape relieves pressure points and improves blood flow, reducing stiffness and fatigue during long hours of sitting, driving, or resting.
• PREMIUM MEMORY FOAM: Made with high-density, odor-free memory foam that adapts to your body’s curves, offering personalized comfort and maintaining shape for long-term durability.
• PATENTED ERGONOMIC SUPPORT: HealthSense’s patented orthopedic design ensures maximum back and neck support, relieving pressure and enhancing comfort in any seating position.
• MULTI-PURPOSE USE: Ideal for home, office, or car — use it as a lumbar cushion for your chair, a cervical pillow for sleep, or back support during travel for all-day comfort and posture alignment.

HealthSense Shipping, Cancellation, Replacement, Refund and Warranty Policy 

1. Shipping Policy 

1.1 Order Processing 

Orders are processed from Monday to Friday, excluding public holidays. 

Orders placed after 1:00 PM IST will be processed on the next working day. 

Orders placed on Sundays or public holidays will be processed on the following working day. 

1.2 Delivery Timeline 

Tracking details will be shared after dispatch. 

Most orders are delivered within 3 to 7 business days. Deliveries to remote locations may take longer. 

Delivery timelines may be affected by courier delays, weather conditions, government restrictions or other circumstances beyond the reasonable control of HealthSense. 

1.3 Delivered but Not Received 

If an order is marked as delivered but has not been received, please contact Customer Support within 24 hours of the delivery update. 

1.4 Damaged, Wrong or Missing Shipment

If the shipment is damaged, tampered with, incomplete or contains the wrong product, please contact Customer Support within 48 hours of delivery. 

Please retain the product, outer packaging, shipping label and accessories until the issue is reviewed.

2. Cancellation and Refused Orders

 2.1 Cancellation Before Dispatch 

Orders may be cancelled before dispatch by contacting HealthSense Customer Support. 

2.2 Cancellation After Dispatch 

Once an order has been dispatched, cancellation may not be possible. 

Customers should not refuse delivery without first contacting Customer Support. 

2.3 Promotional Orders  

Promotional, bundled, clearance or customised orders may have separate cancellation conditions where clearly disclosed before purchase. 

2.4 Refused or Undeliverable Orders 

If an order is refused without prior cancellation approval, reasonable forward and reverse shipping charges may be deducted from the refundable amount.

Shipping charges may also be deducted if delivery fails because of: 

• An incorrect delivery address. 

•Incorrect contact details. 

• Repeated customer unavailability. 

Shipping charges will not be deducted if: 

• The shipment is visibly damaged or tampered with. 

• The wrong product has been sent. 

• Cancellation was previously approved. 

• The delivery failure was caused by HealthSense. 

3. Replacement Policy 

3.1 Replacement Eligibility 

A product may be eligible for replacement if: 

•It is damaged during transit. 

• A wrong product or model is delivered. 

• Essential parts or accessories are missing. 

•It has a manufacturing defect. 

•It is not functioning properly. 

•It is materially different from the description shown at the time of purchase. 

3.2 Replacement Period 

Replacement requests must be raised within 7 calendar days from the date of delivery. 

Issues reported after 7 calendar days will be handled under the applicable warranty policy.

3.3 How to Raise a Replacement Request 

To raise a replacement request: 

1 Contact HealthSense Customer Support. 

2 Share the order number or valid purchase invoice. 

3 Explain the issue. 

4 Share clear photos or videos wherever reasonably required. 

5 Keep the product, accessories and packaging ready for verification. 

HealthSense will generally review the request within 24 to 48 business hours. 

3.4 Replacement Process 

HealthSense may conduct troubleshooting, video verification or product inspection before approving the replacement. Reverse pickup may be arranged where applicable and serviceable. 

Once approved, the replacement will be dispatched subject to stock availability. 

If the same model is unavailable, HealthSense may offer an equivalent model after informing the customer. 3.5 Replacement Exclusions 

Replacement may not be approved if the issue is caused by: 

• Physical or accidental damage.

• Liquid or water damage. 

• Misuse, negligence or improper handling. 

• Electrical surge, voltage fluctuation or an unsuitable power source. 

• Normal wear and tear. 

• Unauthorised repair or modification. 

• Failure to follow the product instructions. 

• Change of mind. 

• Selection of an incorrect model, size, colour or variant by the customer. 

These exclusions do not affect claims for products received damaged, defective, incorrect or materially different from their description. 

4. Return and Refund Policy 

4.1 Change-of-Mind Returns 

Returns are not accepted solely because the customer: 

• Changed their mind. 

• No longer requires the product. 

• Ordered the wrong model, size, colour or variant. 

4.2 Refund Eligibility 

 A refund may be approved if: 

• An approved replacement is unavailable. 

• The issue cannot be resolved through repair or replacement. 

• The replacement does not resolve the same verified issue. 

• The order is cancelled before dispatch. 

• HealthSense determines that a refund is the appropriate resolution. 

4.3 Refund Timeline 

Approved refunds will be processed within 5 to 7 business days after approval or, where product return is required, after the returned product has been received and verified. 

4.4 Refund Method 

Refunds will generally be issued to the original payment method. 

For cash-on-delivery orders, the customer may be required to provide verified bank account details. The time taken for the refunded amount to appear may depend on the bank, card issuer or payment provider. 

5. Standard Warranty

5.1 Warranty Period 

HealthSense products are generally covered under the following warranty periods from the date of purchase. 

One-Year Warranty

Applicable to eligible: 

• Body weighing scales. 

• Kitchen and nutrition scales.

• Personal care appliances. 

• Massagers. 

• Baby sterilizers. 

• Facial steamers. 

• Water softeners. 

• Other electronic products, unless otherwise specified. 

Three-Month Warranty 

Applicable to eligible: 

• Cushions. 

• Pillows. 

• Yoga mats. 

• Other wellness accessories, unless otherwise specified. 

The warranty period mentioned on the product page, product packaging or warranty document will apply to the relevant product. 

5.2 Warranty Coverage 

The standard warranty covers: 

• Manufacturing defects. 

• Functional failures under normal usage conditions. 

5.3 Warranty Exclusions 

The warranty does not cover: 

• Physical or accidental damage. 

• Liquid or water damage. 

• Misuse, negligence or improper handling. 

• Electrical surge, voltage fluctuation or an unsuitable power source. 

• Normal wear and tear. 

• Unauthorised repairs or modifications. 

• Failure to follow the user manual or product instructions. 

5.4 Product Registration and Warranty Claims 

Customers are encouraged to register their product within 10 calendar days from the date of delivery by following the registration instructions provided with the product or on the HealthSense website. 

Product registration helps HealthSense maintain the product record and provide faster warranty support. A valid purchase invoice is required for all warranty claims. 

Failure to register the product within 10 calendar days will not cancel, reduce or affect the applicable standard warranty. However, customers who have not registered their product may be required to provide additional purchase and product details during the warranty claim process. 

5.5 Warranty Resolution 

After verification, HealthSense may: 

• Repair the product. 

• Replace a defective part.

• Replace the product with the same model. 

• Replace the product with an equivalent model, subject to availability. 

6. Extended Warranty 

6.1 Eligibility and Registration 

Selected HealthSense products may receive an extended warranty after successful product registration and invoice verification. 

The extended warranty is available only where the offer is mentioned on the product page, product packaging, registration instructions or warranty registration form. 

Customers must complete the applicable registration process and provide a valid purchase invoice within the period mentioned in the extended warranty offer. 

The extended warranty will be activated only after successful verification and approval by HealthSense. 

6.2 Extended Warranty Period 

• Products with a one-year standard warranty may receive an additional 6 months, providing total coverage of 18 months. 

• Selected products with a three-month standard warranty may receive an additional 3 months, providing total coverage of 6 months. 

6.3 Coverage and Exclusions 

The extended warranty provides the same coverage mentioned under Clause 5.2. 

The exclusions mentioned under Clause 5.3 will also apply. 

The extended warranty begins immediately after the standard warranty expires. 

6.4 Extended Warranty Conditions 

The extended warranty: 

•Is available only for eligible products. 

•Is valid only after successful registration and approval. 

•Is valid only for the original purchaser. 

• Cannot be transferred to another person or product. 

• Requires a valid purchase invoice. 

Warranty claims under the extended warranty will be handled in accordance with Clause 5.5. 

7. Customer Support 

For shipping, cancellation, replacement, refund or warranty support, please contact: 

This policy does not limit any rights available to customers under applicable Indian consumer protection laws.