Shipping and Replacement Policy
Replacement of a product is allowed only under the following circumstances:
- The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
- Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
- Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
- In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a HealthSense team member has checked and determined the same at his own end. This is typically reported back to the customer within 24-48 hours of receipt of the products by HealthSense
- In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
- In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
- A product will not be replaced under the following circumstances:
- Customer is not happy with the look/sound quality of a defect free product
- Physical damage not notified within 24 hours of receiving the product
- An electrical surge or any damage caused by the user.
- Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.
- Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
- Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
- To ensure that your order reaches you swiftly and safely, HealthSense uses only reputable courier partners.
- Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
- Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
- We are not responsible for damage of products after delivery.
- All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
- In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.
- You can cancel your order by sending email to firstname.lastname@example.org before the item has been dispatched.
- Cancellations request will not be entertained if the orders have already been shipped
- No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)